Designing training for 129,000+ public employees
Challenge
The province needed to train a workforce of 129,526 public employees, but as of 2013 only 7% had completed any training at all, and every session ran in person. That model couldn't scale to a province this size, and most employees were simply never reached.
Solution
Led the design team building the province's virtual campus from the ground up, moving training from an in-person-only model to a blended and eventually fully digital one, winning over departments one at a time as the platform proved itself.
Project framework
Ran the production pipeline on Kanban to keep a growing catalog of courses moving through concurrent stages without bottlenecks, and used Design Thinking to shape each course around how employees actually worked day to day, not around the org chart.
eLearning models
Built every course on ADDIE for the full production cycle, used Action Mapping to keep content tied to real on-the-job tasks instead of generic theory, and applied Kirkpatrick's four levels to check whether training actually changed behavior back on the job.
Results
Enrollment grew from 810 learners in 2014 to 47,889 by 2020, with 30+ digital courses built and running as the province's default way to train its workforce, up from a 7% in-person baseline.
